Privacy Policy

Overview

Punta Cana Venue Collection (“we”, “us”, “our”) operates The Punta Cana Venue Collection (the “Site”).
This Privacy Policy sets forth our principles and practices concerning the collection, management, and safeguarding of personal information obtained through the use of our website or the engagement of our services, including venue selection, event coordination, and site inspections (collectively, the “Services”).

We are deeply committed to the principles of discretion, integrity, and confidentiality. All client information is handled exclusively by authorized members of our organization for contractual and operational purposes.
Under no circumstances is personal information sold, disclosed, or shared with governments, venues, or third parties without the client’s explicit and informed consent. Our data security framework has been designed to uphold the highest international standards of privacy within the luxury hospitality and event management sectors.

Information We Collect

We collect only the information strictly necessary to provide our Services with efficiency, personalization, and security. This may include:

  • Personal identifiers and contact details: name, email address, telephone number, and country or region of residence.
  • Event-related information: event type (wedding, proposal, corporate, or other), preferred date(s), estimated guest count, venue preferences, and budget range.
  • Technical information: IP address, browser type, operating system, pages visited, and general geolocation data.
  • Cookies and analytics tools: as further described in our Cookie Policy.
  • Communications: correspondence via email, live chat, or telephone.
  • Venue or vendor data (for partners): business name, amenities, pricing, and relevant contact details.

Information is collected directly from the client, through the Site, or via secure, contractually regulated service providers.

Purpose of Processing

Personal information is used exclusively for legitimate business and operational purposes, including but not limited to:

  • Delivering, managing, and enhancing the Services offered through our platform.
  • Preparing proposals, quotations, and service agreements in response to client requests.
  • Coordinating venue inspections and reservations upon client authorization.
  • Managing contracts, logistics, billing, and internal communications.
  • Providing administrative notices and updates essential to the execution of our Services.
  • Complying with applicable legal, tax, and accounting requirements.

Client information is not disclosed to venue partners or third parties until the client has formally confirmed the rental or reservation of a property.

Commitment to Confidentiality

All information entrusted to Punta Cana Venue Collection is treated as strictly confidential and handled with the highest degree of discretion.
Access to personal data is limited to authorized personnel bound by confidentiality agreements and subject to internal compliance policies.
We categorically do not sell, trade, or otherwise disseminate client data. No governmental authority, venue operator, or commercial partner may access client information without legal justification and prior verification.

Our systems employ robust encryption, controlled access environments, and layered data protection protocols consistent with the standards expected of international hospitality institutions.

Legal Basis (EEA/UK)

For clients residing in the European Economic Area (EEA) or the United Kingdom, the processing of personal data is conducted under one or more of the following legal bases:

  1. The necessity to perform a contract or to take steps at the client’s request prior to entering into a contract.
  2. Our legitimate interests, including service optimization, security monitoring, and fraud prevention.
  3. The client’s consent, where applicable (e.g., non-essential cookies or marketing preferences).
  4. Compliance with legal and regulatory obligations.

Disclosure of Information

Punta Cana Venue Collection may share information only when operationally necessary and under conditions of strict confidentiality:

  • Service providers: including secure hosting, CRM, analytics, payment processing, and email communication platforms. Each is contractually bound to protect client data.
  • Professional advisors: legal, accounting, or compliance professionals, all operating under confidentiality obligations.
  • Regulatory authorities: solely where disclosure is mandated by law, and following appropriate verification.
  • Corporate transactions: in the event of a merger, restructuring, or acquisition, data may be transferred under equivalent protective frameworks.

We do not sell, lease, or commercialize personal information under any circumstances.

Data Retention

Personal data is retained only for the duration necessary to fulfill contractual obligations, ensure compliance with legal requirements, and preserve records consistent with accounting and tax obligations.
When data retention is no longer justified, records are securely deleted or anonymized in accordance with our internal data governance policies.

International Data Transfers

Our operations are headquartered in the Dominican Republic, with certain service providers operating internationally.
Where cross-border data transfers occur, we implement appropriate legal safeguards, including the European Commission’s Standard Contractual Clauses and equivalent mechanisms, to ensure that data remains protected under recognized international privacy frameworks.

Your Rights

Depending on jurisdiction, clients may have the right to:

  • Request access to personal data held about them.
  • Rectify inaccuracies or request erasure where appropriate.
  • Restrict or object to processing under specific circumstances.
  • Obtain a copy of their data in a structured, machine-readable format.
  • Withdraw consent for non-essential data processing at any time.

All such requests will be handled with transparency and diligence in accordance with applicable law.

Children’s Privacy

Our Services are intended exclusively for adults. We do not knowingly collect, store, or process personal information from individuals under 13 years of age (or under 16 where applicable).
If personal data belonging to a minor is inadvertently collected, it will be permanently deleted upon identification.

Security Measures

We employ advanced administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and availability of all data entrusted to us.
These measures include encrypted data transmission (HTTPS), controlled internal access, and multi-layered monitoring systems.
While no digital infrastructure can guarantee absolute security, our practices meet and often exceed the standards of luxury event and hospitality institutions worldwide.

Third-Party Links

The Site may contain links or embedded content directing users to third-party platforms (e.g., maps, videos, social media).
We are not responsible for the content or privacy policies of such third parties, which are governed by their respective terms.

Updates to This Policy

This Privacy Policy may be amended periodically to reflect operational developments, legal requirements, or enhancements in our data protection practices.
Revisions will be published on this page with an updated effective date. In the event of material changes, clients will be notified prior to implementation.

Contact Information

For all matters relating to data privacy, confidentiality, or personal information requests, please contact us directly:

Email: info@puntacanavenuecollection.com
Telephone: +1 (829) 654-2900
Address: Punta Cana, Dominican Republic

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